Frequently asked questions
Help Center
How much is shipping?
Shipping is free worldwide on every order, with tracking included. There are no surprise fees added at checkout.
How long will my order take to arrive?
Orders are typically dispatched within 1 to 2 business days. Delivery usually lands between 7 and 15 business days depending on your country and local customs handling. You will get a tracking link by email as soon as your parcel ships.
What is your return policy?
Every order is covered by a 30-day money-back guarantee. If the Smart Corrector is not right for you, email us within 30 days of delivery and we will walk you through the return. Full details are on our Return and Refund Policy page.
How do I track my order?
You will receive a tracking number by email once your order ships. You can also enter it on our Track Your Order page at any time. If tracking has not updated in a few days, email us and we will chase it for you.
What makes the Vylevo corrector different?
Most posture correctors are passive: they physically hold your shoulders back, and nothing changes once you take them off. Vylevo uses a vibration sensor that gently buzzes the moment you slouch, so you correct yourself in real time and build the habit.
How do I contact support?
Email vylevoshop@gmail.com or use the form on our Contact page. A real person on the team answers, not a bot, and we aim to reply within 24 hours.